Returns & Refunds Policy

At Adventure Gear South (AGS), we want you to be completely satisfied with your purchase. We stand behind the quality of the products we carry and aim to make returns as easy and fair as possible.

General Return Policy

  • Returns are accepted within 30 days of purchase with a valid receipt or proof of purchase.

  • All returned items must be in new, unused condition and include all original packaging, manuals, and accessories.

  • Refunds will be issued in the original form of payment when possible.

  • Items purchased online may be returned in-store or by mail. Online order returns are subject to a 15% restocking fee unless the return is due to an error on our part or an item defect.

  • Shipping costs are non-refundable, unless the return is due to our error or a defective item.

Non-Returnable Items

For safety, regulatory, and hygiene reasons, certain items cannot be returned once purchased:

  • MREs, food, and other perishable goods — all sales are final.

  • Serialized items (e.g., firearms) — once the transfer has been completed and the firearm has been lawfully delivered to the customer, no returns or exchanges will be accepted.

  • Used or installed products — once a product has been fired, worn, mounted, or otherwise used, it is no longer eligible for return.

  • In-ear hearing protection or earbuds — once the packaging seal is broken, these items cannot be returned for health and safety reasons.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery or purchase. We’ll work quickly to resolve the issue through replacement, repair, or refund as appropriate.

Special Orders

Special-order and custom items may be subject to manufacturer return restrictions or restocking fees. These will be disclosed at the time of purchase.

Return Process

  1. Contact us at [email protected] or call (727) 544-0626 to start a return or check eligibility.

  2. Provide your order number, proof of purchase, and reason for return.

  3. Once approved, return the item in its original packaging to:
    Adventure Gear South
    10530 72nd St. Suite 705
    Seminole, FL 33777

Exceptions & Discretion

Adventure Gear South reserves the right to refuse any return that does not meet the above criteria or