Returns and Refunds Policy

Providing you with outstanding service as well as outstanding products is a core tenet for us at Adventure Gear South.  We want you to feel confident in your purchases with us.  Therefore, we provide you with the following reliable returns, refunds, and exchanges policy.


Return Authorization Process

You have 30 days from the day of delivery (as indicated by the delivery confirmation) to return the product to us for any reason as long as the product meets our Return Conditions and you obtain Return Authorization from our Customer Care Team. To initiate a return with Adventure Gear South, you must first acquire a Return Authorization (RA) Number. Please have the last name of the order placer or the order number ready to expedite the process. Contact us via email at or by phone to request your RA Number, stating your reason for return and specifying whether you prefer a refund or an exchange. Once issued, we will email you the RA Number. Print this out and include it inside your return shipment, and also clearly write the RA Number on the top of the box. Note that RA Numbers are only valid for 10 days from issuance. Should the RA expire, the product cannot be returned under that number.

Return Conditions

For defective items, please refer to the Defects/Warranty section. Returns for reasons other than defects must be in “like new” condition, meaning unused, not exposed to elements, and not mounted or integrated with other equipment. All returns undergo an evaluation for adherence to our return policy, with any signs of non-compliance potentially resulting in damage fees deducted from your refund. Additionally, returns missing parts may incur restocking fees up to 15%.


To exchange an item, whether purchased or received as a gift, contact our customer service within 30 days of receipt to request an exchange. You are responsible for all shipping charges associated with the exchange. Any price difference will be settled before the exchange item is shipped. Should you request the replacement item be sent before we receive the original, the replacement must be paid for in advance. Upon receipt of the returned item, we’ll process a refund for any difference. Exchange processing time ranges from 5-10 business days after we receive your return.


Should you discover a defect in your product at any point after purchase, we recommend contacting the manufacturer directly. If you need assistance finding contact information for the manufacturer, our team can help. Defective products identified after the first 30 days from receipt must be returned to the manufacturer for resolution.


Following the return evaluation process (3-5 business days), compliant returns will have refunds processed to the original payment method, be it credit card or PayPal. Financial institutions typically require an additional 3-5 business days to post the refund. Once the refund is confirmed on our end, any further inquiries should be directed to your financial institution for additional assistance