Returns and Refunds Policy
Providing you with outstanding service as well as outstanding products is a core tenet for us at Adventure Gear South. We want you to feel confident in your purchases with us. Therefore, we provide you with the following reliable returns, refunds, and exchanges policy.
Return Authorization Process
Firearms and ammunition sales are final. For all other items, you have 30 days from the day of delivery (as indicated by the delivery confirmation) to return the product to us for any reason as long as the product meets our Return Conditions and you obtain Return Authorization from our Customer Care Team. You are responsible for all shipping charges associated with the return. To initiate a return with Adventure Gear South, you must first acquire a Return Authorization (RA) Number. Please have the last name of the order placer or the order number ready to expedite the process. Contact us via email at info@adventuregearsouth.com or by phone to (727) 544-0626 to request your RA Number, stating your reason for return and specifying whether you prefer a refund or an exchange. Once issued, we will email you the RA Number. Print this out and include it inside your return shipment, and also clearly write the RA Number on the top of the box. Note that RA Numbers are only valid for 10 days from issuance. Should the RA expire, the product cannot be returned under that number.
For Transfers: Inspect your firearm upon pickup. Once you complete the 4473 and take delivery, the sale is final. If there’s an issue, please contact us before taking the firearm home. We don’t offer returns or refunds on items covered by a manufacturer’s warranty. Defective new items should be addressed with the manufacturer.
We may charge up to a 25% restocking fee for returns of transferred firearms.
Remember:
Inspect your firearm upon delivery—once you take it home, the sale is final.
Return Conditions
For defective items, please refer to the Defects/Warranty section. Returns for reasons other than defects must be in “like new” condition, meaning unused, not exposed to elements, and not mounted or integrated with other equipment. All returns undergo an evaluation for adherence to our return policy, with any signs of non-compliance potentially resulting in damage fees deducted from your refund.
Exchanges
To exchange an item, whether purchased or received as a gift, contact our customer service within 30 days of receipt to request an exchange. You are responsible for all shipping charges associated with the exchange. Any price difference will be settled before the exchange item is shipped. Should you request the replacement item be sent before we receive the original, the replacement must be paid for in advance. Upon receipt of the returned item, we’ll process a refund for any difference. Exchange processing time ranges from 5-10 business days after we receive your return.
Defects/Warranty
Should you discover a defect in your product at any point after purchase, we recommend contacting the manufacturer directly. If you need assistance finding contact information for the manufacturer, our team can help. Defective products identified after the first 30 days from receipt must be returned to the manufacturer for resolution.
Refunds
Following the return evaluation process (3-5 business days), compliant returns will have refunds processed to the original payment method. Financial institutions typically require an additional 3-5 business days to post the refund. Once the refund is confirmed on our end, any further inquiries should be directed to your financial institution for additional assistance
Cancellation Policy
At Adventure Gear South, our goal is to make your online shopping experience simple, efficient, and cost-effective. To ensure we can do that, we’ve put together a cancellation policy that’s fair and transparent. Please keep in mind that we invest significant time and resources into preparing every order, even before it ships.
Once you place an order, we conduct an independent review and secure your payment. After payment is confirmed, your items are reserved from our inventory, and your order moves into the queue for picking, packing, and shipping. We understand that mistakes happen, and we’ll do our best to work with you to find a solution that works for both of us.
Free Cancellation Window:
You can cancel your order within 24 hours of placing it without any penalty as long as the order has not shipped already.
Cancellation After 24 Hours:
If you cancel your order after the 24-hour window, a 3% cancellation fee will apply. This fee helps cover the costs associated with processing your order.
To cancel your order, please send an email to info@adventuregearsouth.com within 24 hours, and don’t forget to include your order number.
If Your Order Has Shipped:
If your order has already shipped and you decide to cancel, a 15% restocking fee will be applied, and shipping charges are non-refundable. Please take a moment to verify your cart contents and order receipt once you receive it. If there are any discrepancies, contact us immediately.
